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Punished By Rewards

Posted by Danielle Hatfield on January 12, 2011 in Asshattery, CRM, Customer Service |

Was reading over my Facebook feed and saw Redhead Writing post this comment lamenting over the standard practice of most BIG BUSINESS that rewards new customers while penalizing existing ones. We’ve all see the ads, commercials and email newsletters right? And I ask you – do *you do the same thing with your business? Businesses [...]

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